The following error message may be displayed on your Windows computer, when you attempt to sign in to your Windows Messenger:
We were unable to sign you in to the Messenger at this time. Please try again later.
To let us try and troubleshoot the problem, click the Troubleshoot button.
Error code: 80048820
Extended error code: 80048416
Cause of the Error
This error may occur if one of the following is true:
- Microsoft Internet Explorer SSL settings on your computer are incorrect.
- There is some problem with your Windows Live login ID.
- Date and time settings on your computer are incorrect.
Resolution Method
Based on the cause, you may use one of the following methods to resolve this error message:
Method 1: Rectify the Microsoft Internet Explorer SSL settings
To resolve the problems with Internet Explorer SSL settings, perform the following steps:
- Open Internet Explorer.
- Display the Tools menu, and then click Internet Options.
- Open the Advanced tab.
- Scroll down to the Security section.
- Clear the Check for Server certificate revocation check box.
- Click the OK button and then exit the Internet Options dialog box.
- Close and restart Internet Explorer to enable the settings.
- Attempt to sign in to Windows Messenger.
Method 2: Ensure that You are Using the Correct ID to Sign In.
To check for problems with your Windows Live ID, perform the following steps:
- In Internet Explorer, open the Windows Live Sign in page.
- Use your Windows Live Sign ID-the one with which you are trying to sign in to your Windows Messenger-to log on to this Web site.
If you fail, there might be problem with your ID. You may write to Windows Live Support for help.
Method 3: Ensure that Date and Time Settings of your PC are Correct.
Windows Messenger sign in problems may also occur, if the date and time settings of your computer are incorrect.
To rectify the date and time, double-click on the clock displayed in bottom-right corner of the taskbar and then on the Date & Time tab, set the correct time.
Computer errors may also occur if the registry on your Windows computer is full of errors or your computer is infected with a malicious program, such as virus, Trojan, spyware or adware. To prevent and fix registry problems, you must regularly scan and clean your registry to weed out all unwanted information from it. Because manual registry clean up with the help of the Window Registry Editor tool is a difficult task, it is recommended that you use a reliable third-party registry cleaner tool, such as RegServe. To prevent and remove malware infections, you need to have antimalware tools, such as STOPzilla Antivirus and Spyware Cease installed on the system. These tools not only help you in removing malicious information from your computer, but also help you prevent malware infections in the first place.