Resolve printing error message: “Stop 0x0000007F”

Printing error message: “Stop 0x0000007F” may display for some printer drivers after you install the GDI security update 925902 on your Windows computer. Some of the common symptoms that users face are:

  • Your Windows system restarts automatically.
  • The following error message may display after you log on to the system:

Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

When you click the click here link located at the lower part of the error message box, your error signature information similar to the one given below may be displayed:

BCCode : 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000) OSVer : 5_1_2600 SP : 0_0 Product : 256_1

  • The following stop error message may display:

A problem has been detected and Windows has been shut down to prevent damage to your computer.
Technical information:
*** Stop 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000)

  • If you open Event Viewer (Start > Control Panel > Performance and Maintenance > Administrative Tools > Event Viewer), you may find Event ID 1003 entry in its System log comprising the information similar to the one given below:

Date: date
Source: System
Error Time: time
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: computer name
Description: Error code 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000). For more information, see Help and Support Center at Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000MN 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

At this point, it is important to note that:

  • The symptoms displayed by Stop errors depend on the system failure options of a particular computer.
  • The parameters displayed in the BCCode and Stop error messages may differ on computers with different configurations.
  • Stop 0x0000007f error may occur in circumstances different from the symptoms described here.

Cause of the Error

This error occurs when one of the following printer drivers makes a call comprising invalid parameters to the Win32K.sys component:

  • Canon Pixma MP170
  • Gestetner P7026n PCL
  • HP 4050 PCL6
  • HP LaserJet 4200
  • HP LaserJet 4345 PCL 6
  • HP LaserJet 9050
  • Ricoh LAN Fax Driver
  • Ricoh Laser AP2600N PCL

Additionally, the problem may occur if you are printing to a Printer Command Language (PCL) printer from SQL Reporting Services.

You may use the resolution methods defined here for other printer drivers also that display these symptoms. You may also check the printer manufacturer’s web site to see if any updated drivers that resolve this error are available. If yes, you must try to update your printer driver to resolve the error.

Resolution Methods

To resolve this error on a Windows 2000 Service Pack (SP) 4 computer, download and install Windows2000-KB935843-x86-ENU.EXE from Microsoft download center on your computer.

To install this update without required user invention and computer restart, log on to your Windows 2000 SP4 computer as an administrator and run the following command:

Windows2000-KB935843-x86-ENU.EXE /quiet /norestart

loadTOCNode(3, ‘resolution’);To resolve this error on a Windows XP Service Pack 2 computer by download and install WindowsXP-KB935843-x86-ENU.exe from the Microsoft download center on your computer.

To install this update without requiring user invention and computer restart, log on to your Windows XP SP2 computer as an administrator, and run the following command:

WindowsXP-KB935843-x86-ENU.exe /quiet /norestart