Microsoft Works 8 Has Stopped Working

You may encounter the following error message when you are working with Microsoft Works 8.5 on your computer:

Microsoft Works 8 has stopped working.

In case the version of Works on your PC is earlier than version 8.5, then the following error message may be displayed:

Out of Memory

This error usually occurs when you are performing one of the following operations:

  • Trying to print a Work 8 Database file or spreadsheet.
  • Trying to open a Work 8 Database file or spreadsheet.
  • Trying to preview a Work 8 Database file or spreadsheet.
  • Trying to format a Work 8 Database file or spreadsheet.

Resolution Method

If you have Microsoft Works 8.5 installed on your PC, you can resolve the issue by installing the update for Microsoft Works 8 Spreadsheet and Works 8 Database that rectifies this problem.

You can install this on computers that either have Windows XP Service Pack 2 (SP2) or Windows Vista running on them. The update will not install on computers that are running operating systems earlier Windows XP SP2.

Workaround Method for Earlier Works Versions

When you use Works to format or print a document, Works frequently queries the driver of your printer for information. If the printer driver on your computer is damaged or corrupt, or the version of the driver is incorrect, the error message discussed above is displayed. The error may display even if you are not attempting to print your document.

The first task to resolve the issue in this case is to check if an updated version of your printer’s driver is available. If you find one, download and install it on your computer. Now, try to print again. If no error appears, the problem has been resolved.

If you do not find an updated driver or if the error does not resolve itself even after the updated driver is installed, try to download and install an emulation driver for your printer that the manufacturer of your printer may suggest.

Note: Emulation printer drivers have the capability to imitate the functionality of another printer driver. When you install this driver, certain features of your printer may not be available to you.

To install an emulation or generic printer driver on a Windows Vista computer, perform the following steps:

  1. Open Start menu, and then in the Start Search box, type printers.
  2. From the Programs list, select Printers.
  3. Select Add a printer from the top-left side of the page.
  4. Double-click Add a local printer from the Add printer dialog box.
  5. Select Use an existing port and the click Next.
  6. Next, select the manufacturer of your printer and the recommended emulation or generic printer driver.
  7. If prompted, select the Use the driver that is currently installed (recommended), and then click the Next button.
  8. Select the Set as the default printer check box, click Next, and then click the Finish button.
  9. Next, double-click on the new printer in the printer list and then select Properties from the Printer menu.
  10. Finally, on the Ports tab select the port check box, such as LPT1, to set the port you want the printer to use.

To install an emulation or generic printer driver on a Windows XP computer, perform the following steps:

  1. Select Printers and Faxes from Start menu.
  2. Select Add a printer from the Printer Tasks section.
  3. In the Add a printer wizard, click Next to proceed.
  4. Select the Local printer attached to this computer option and clear the Automatically detect and install my Plug and Play printer check box and then click Next.
  5. Select the appropriate port for your printer and then click Next.
  6. Select the manufacturer of your printer and then the recommended emulation printer driver or select the generic printer driver.
  7. Select No when prompted to print a test page, click Next and then click Finish.