How to Get Rid of Sprtsvc.exe

SupportSoft Agent Service or sprtsvc.exe is an automated support program for SupportSoft products such as ADP Smart Desktop Agent and SupportSoft Sprocket Service.

File Location

The default location of this file is C:\Program Files\Dell Support Center\bin\sprtsvc.exe.

File Size in Windows XP

Generally, the file size of sprtsvc.exe in Windows XP is 201,968 bytes. Other known files sizes are –

202,544 bytes, 202,280 bytes, 202,800 bytes, 206,064 bytes, 196,608 bytes, 200,384 bytes, 202,560 bytes, 202,224 bytes, and 202,016 bytes.

Startup Information

The file loads automatically every time you start Windows. With that said, you can safely remove this process from your startup programs if you wish.


Some users have complained that this process repeatedly reports high CPU usage and frequently causes system freeze-ups. If you too are facing this problem and have decided to get rid of this process, then you need to complete the following tasks:

  1. Terminate the process
  2. Remove the process from your startup sequence
  3. Remove the SupportSoft Agent program

Step 1 – Terminate the process

  1. Press Ctrl+Alt+Del or Ctrl+Shift+Esc to open the Task Manager window
  2. Locate and select sprtsvc.exe
  3. Click the End Process button

Start 2 – Remove the process from startup sequence

  1. Click Start
  2. Click Run
  3. Type msconfig in the Open dialog box, and then press the OK button
  4. Click the Startup tab in the System Configuration dialog box
  5. Locate and uncheck the box before sprtsvc.exe
  6. Click Apply to save your changes
  7. Click OK to exit the System Configuration dialog box

A dialog box will appear asking you to either Restart or Exit without restart. Click any of the two buttons according to your preference and move on to the next step.

Step 3 – Remove the SupportSoft Agent Program

  1. Click Start
  2. Click Control Panel
  3. Double-click Add or Remove Programs to open its corresponding window
  4. Select the SupportSoft Agent product in the currently installed programs list, and then click the Uninstall/Remove button
  5. Restart your Windows

Security Report

Sprtsvc.exe is a genuine file and is not known to be associated with any Internet security threat.

With that said, you must keep in mind that writers of malware programs often give their malicious programs the same or similar names to those of genuine executable files to escape detection. So, if you see sprtsvc.exe running even when you don’t use any Support Soft Agent product or a process that has a similar name as this process, exercise caution, as the unknown process could be malware.

The best way to ensure that your PC is not infected is by running a malware scan on your entire computer. Remember to update your anti-malware software before running the scan, otherwise your protective tool is likely to not recognize or take action against the latest malware.