What is the Ccapp.exe Process?
Ccapp.exe is a core process of the Norton Antivirus software. The process runs in the background and is responsible for continuously checking your system and inbound e-mails for threats such as viruses and Trojans. A problem with this process or termination of the process will prevent your Norton Antivirus from protecting your computer.
Let’s have a look at some of the common problems with the ccapp process and the methods to fix them.
"ccApp.exe is not responding"
(Displayed during system startup and shutdown)
"Symantec User Session has encountered a problem and needs to close. We are sorry for the inconvenience. Application Name: ccapp.exe"
These errors have been rectified in the latest Norton update. To fix the error for Norton AntiVirus 2005, open the Symantec Support Web page in your Internet Explorer window.
On the Symantec Support Web page, expand I use Norton AntiVirus 2005, select the RUN IT NOW button, and follow the screen instructions to update your Norton product with the latest updates and virus definitions.
Note: If your are unable to open the Web page given above, try to update your Norton 2005 AntiVirus using the Live Update option included in the software itself.
If your error is not fixed after the Live Update, then perform the following steps:
- Open Norton Antivirus window.
- Select Options.
- In the Norton AntiVirus Options dialog box, double-click on the Auto-Protect option.
- Select the Advanced button.
- Next, clear the Scan floppy disk in A: for boot viruses when shutting down option.
- Select the OK button and reboot your PC to implement the change.
If you have Norton AntiVirus 2006/2004/2003, then on the Symantec Support Web page, expand I use Norton AntiVirus 2006/2004/2003 and select the RUN IT NOW button to delete temporary files from your computer.
If removing temporary files does not fix the error, then disable Floppy scan during system shutdown, following the steps similar to Norton 2005 product.
"Runtime error: CCApp.exe"
To fix this problem on your Windows XP computer, perform the following steps:
- Open Windows Explorer.
- Open Tools menu, and select Folder Options.
- On the View tab, select the Show hidden files and folders option.
- Next, open the Start menu and then select Search.
- Select All files and folders type rpawinet.dll in the All or part of the file name box.
- Expand More advanced options and select Search system folders, Search subfolders, and Search hidden files and folders options and then select the Search button.
- In the right pane, right-click on the rpawinet.dll file and rename the file to rpawinet.old.
- If you are unable to rename the file in Normal mode, then restart your PC in Safe mode by pressing F8 at system startup and selecting the appropriate option, and then rename the file.
Errors Due to Virus Infection
In case you are receiving the ccApp.exe error even if you do not have any Norton product installed on your computer, then your system is most probably infected by a virus or spyware. Many virus and spyware programs plant malicious files on your system. Quite often these files have names similar to processes that usually run on a computer. To fix the ccApp error in this case, you must use an anti-spyware software, such as Spyware Cease Anti-Spyware Scanner and run a complete scan on your system. The Anti-spyware software will scan your entire system and the system registry to identify and remove all malicious information present on your system.
In this situation, you should also use a registry cleaner software, such as RegServe, to scan the registry for all malicious and unwanted entries and remove them.
To summarize, most of the ccapp errors can be fixed by performing the Live Update of Norton AntiVirus. You may also run anti-spyware and registry scans on the system to identify and remove any malicious infections.