How To Deal With Ipssvc.exe Problems

What is ipssvc.exe?

The ipssvc.exe file is a part of ‘LanCom VPN’ software. LanCom VPN is a genuine software, and therefore, being a part of this program IPssvc.exe is definitely not a malware. This software runs on operating systems ranging from windows 98 to Windows 7.

How does it affect my system?

A VPN or Virtual Private network is a private computer network which is implemented to ensure secure communication over the internet. It is like creating a secure link layer over an unsecure environment. One example is connecting to an office network over the internet.

VPN is used by organizations to provide secure connections to the office network. Ipssvc.exe creates a problem when the LanCom VPN software is uninstalled and it still remains in the installation folder.

Once the system restarts, it tries to connect to the virtual private server. This is when Ipssvc.exe is detected by the Symantec Tamper protection alert that considers this file as a threat and tries to quarantine it. This process takes up all the memory needed to run the system smoothly and hikes the CPU usage to 100%.

How to Disable Ipssvc.exe Process

First you need to ascertain that the Ipssvc,exe process is the cause of the system’s sluggish performance. To find this you may use the Windows Task Manager program –

  1. Right click on the task bar and click on the Task Manager command.
  2. Check for the ipssvc.exe process under image name on the Processes tab

If this ipssvc.exe process takes up 100% of CPU usage, then this is the main cause of the system’s slow performance.

The location of the LanCom’s process file is – C:\WINDOWS\system32\IPSSVC.EXE

After uninstallation of the VPN software, check for the above file location. If the ipssvc.exe file exists, then you will have to carry out more steps to resolve the problem and manually remove the ipssvc.exe process from your system.

To prevent the process from running again, we use the windows system configuration utility:

  1. Click Start and then click Run.
  2. Type msconfig and click OK to display the System Configuration utility.
  3. Look for ipssvc.exe under the Startup tab.
  4. Clear the check box for the ipssvc.exe file.
  5. Click OK and restart your system.

This will make the ipsscv.exe process stop running once the system has restarted. We have to disable it in the services section of the Operating system.

The steps to disable the ipssvc.exe process are as follows:

  1. Click the Start button and then click on Run.
  2. Type Services.msc and click OK.
  3. In the Services window, double-click LanCom VPN to open its properties dialog box.
  4. Click Stop to stop the process and then choose Disabled under the Startup Type.
  5. Click on OK to close this Window.
  6. Restart your System.

You may also encounter issues with the ipssvc.exe file if the Symantec Tamper protection falsely quarantines the file. This is when we need to add an exception in the Symantec Endpoint protection (SEP) software.

The steps to do this are listed below:

Open Symantec Endpoint Protection.

  1. Select the Change Settings option.
  2. Select the Configure settings option.
  3. Click on the Security risk exception and point to the ipssvc.exe file.
  4. Click on the Add button of SEP to add an exception.
  5. Close the SEP program and restart your system now.

This process will add an exception in the SEP and it will leave the ipssvc.exe file alone.

In case you continue to face issues, you may uninstall the LanCom VPN  program from the system. To do this you may either use the Windows Add or Remove Program feature or a much more efficient third-party uninstaller tool, like Perfect Uninstaller. You may also scan and clean the registry with the help of a good registry cleaner tool to detect and fix any registry-related issues.