Fix PPP Error 718

Error 718: PPP Timeout occurs when you try to connect your PC over a Dial-Up-Network and the connection fails. The following error message may be displayed on your computer screen when you try to connect to a dial-up network using your modem:

Error 718: the computer you're dialing in to cannot establish a Dial-Up Networking connection.Check your password, and then try again.

Additionally, you may receive the following error message:

Error 718: PPP Timeout A PPP conversation was started, but was terminated because the remote computer did not respond within an appropriate time. This can be caused by poor line quality or by a problem at the server.

Note: Point-to-Point Protocol or PPP is a communication protocol used to establish connection between two computers over a serial interface. Usually, PPP is used to connect a personal computer to a server over a phone line with the help of a serial modem. For example, you may use a PPP connection to dial-in and connect to the server of your Internet Service Provider (ISP).

Causes of Error 178

There are several reasons that may prevent a PPP connection from being established and thus generate a PPP error. Some of the common causes are:

  • Bad quality phone line.
  • Incorrect phone number is used to dial-in to ISP server.
  • Incorrect server type settings on the computer.
  • Incorrect username or password being used to establish the connection.
  • Malfunctioning ISP server.
  • Might need to setup initialization string for the modem to establish a stable connection.

Resolution Method

The solution of error 718 depends on the cause. The following are some of the methods that you can perform the resolve the error:

Method 1: Check the Phone Line

The first task is to ensure that there is no noise on the phone line and the phone line is working properly. You can do this easily by connecting a phone instrument to the phone line. In case you are unable to dial or talk properly over the phone, you will have to contact your phone company for a resolution.

Method 2: Ensure that You Are Using the Correct Number to Dial-In

Error 178 may generate if you are using an incorrect number to dial-in to your ISP’s server. You may contact your ISP or check the documentation that came when you bought the connection to ensure that you are using the correct number.

Method 3: Check your Dial-Up Networking Settings

On your Windows XP computer, open Control Panel, click Network and Internet Connections, click Network Connections, and then double-click on your dial-up connection. On the Connect connectionName dialog box, click the Properties button. Here, open all the tabs and ensure that the settings are as specified by your Internet Service Provider.

You may also try to create a new connection and use it to see if doing this resolves the problem.

Method 4: Ensure Username and Password Are Correct

In order to establish a PPP connection, it is essential to provide the correct username and password that helps you authenticate your ISP’s server.

Therefore, ensure that you are using the correct username and password. If you have forgotten your username and password, you may have to call your ISP support for help.

Method 5: Ensure that the ISP Server is not Malfunctioning

You may also contact your ISP to ensure that their servers are working fine because if the ISP server is down, you will not be able to establish the connection.

Method 6: Upgrade Modem Driver

Corrupt or outdated modem driver files may also generate error 178 on the system. Therefore, it is recommended that you go to the modem manufacturer’s website and then download and install any updated drivers if available.