Fix Advrcntr2.dll Not Found Error

The advrcntr2.dll file is recorded to be associated with Nero, a popular software for managing data, audio, video, and photo content in Windows. This is an essential file, and in case the file is missing or corrupt, your Nero software will not work properly.


You may receive any of the following errors when you try to use Nero or when you start/shut-down your computer. The error is also known to occur randomly at other occasions when you are working on your computer.

  • “This program requires the file advrcntr2.dll, which was not found on this system”
  • “The file advrcntr2.dll is missing”
  • “Advrcntr2.dll was not found”


The above-mentioned errors occur because (1) the dll file is missing, or (2) the dll was moved from its original location. In either case, Nero is unable to locate the required dll and returns an error.

Some of the situations which may cause this dll file to go missing are:

  • You have accidently deleted or moved the file.
  • Your antivirus program mistook the advrcntr2.dll for a threat and consequently removed the file.
  • An issue occurred while upgrading Nero, which caused the file to go missing.

Solution 1 – Clean Uninstall Nero and Reinstall It

Before you proceed, you need to note the serial number of your Nero installation. This will be required later when you reinstall the Nero software.

You can find the serial number of your Nero installation by using any of the following two methods.

Method 1

  1. Double-click the Nero icon on your desktop.
  2. Click Nero ControlCenter.
  3. Click the License icon.
  4. The serial number will appear in the right side. Write it down.

Method 2

  1. Click Start.
  2. Click Run.
  3. In the Open dialog box, type regedit, and then press Enter.
  4. Browse to HKEY_LOCAL_MACHINE\Software\ahead\Installation\Families\Nero 7\Info
  5. The serial number is listed next to the serial7 entry. The structure for Retail Version will be: 1Cxx-xxxx-xxxx-… and for Nero Essential: 4Cxx-xxxx-xxxx-…
  6. Note your Nero serial number and close the Registry Editor window.

After you have recorded the serial number, perform the following steps:

  1. Uninstall Nero either using the Uninstall Nero link in the Nero program group or using the Windows built-in Add or Remove Programs utility.
  2. Restart Windows.
  3. Download Nero General Clean Tool, a free utility from Nero, to ensure all the traces of your Nero software are removed from your computer.
  4. Run the Nero General Clean Tool and follow the on-screen instructions.
  5. Restart Windows.
  6. Insert your original Nero CD to reinstall it.

Solution 2 – Download the DLL File from the Internet and Register it

You should be careful when downloading dll files from the Internet, as many websites are known to push rogue programs in disguise of genuine files. If you have to download a dll file, ensure that (1) you download the dll file only from a reliable online dll directory, and (2) check the file size and version number to ascertain the file is indeed genuine.

After you have downloaded the advrcntr2.dll file, save the file in C:\Windows\System32 and register it. To register a dll, use the following steps:

  1. Click Start.
  2. Click Run.
  3. In the Open box, type regesvr32 <Dll filename> and then press enter.