Resolve Error 1304 and Error 1305

One of the following error messages may display when you try to install Microsoft Office 2000, Office XP, or Works Suite on your system:

Error 1304. Error writing to the file File_name and location. Verify that you have access to that directory.

Error 1305. Error Reading from File: File_name and Location. Verify that the file exists and that you can access it.

Similarly, you may receive the following error messages when you try to install various programs on your Windows 2000 or Windows XP computer:

Error 1305. Error reading from file: File_name
Error reading from file: File_name

Cause of the Error

This error message occurs due to one of the following reasons:

  • CD-ROM media is dirty or damaged.
  • CD-ROM configuration on the system is incorrect.
  • Microsoft Data Access Components (MDAC) installation on your PC is either damaged or outdated.

Resolution Methods

Use the following methods in the sequence given to resolve the problem. After performing the steps in each method, check to see if the error is resolved. If yes, then stop, otherwise, proceed to the next step.

Method 1: Check your CD/DVD

The error might occur if the setup CD or DVD is dirty. Use a CD/DVD cleaning kit or a lint-free cotton cloth to clean the media side of the disk from the center of the disk to outside. Do not use a cotton cloth as that might damage the disk.

Also, ensure that your CD or DVD is not scratched because scratches may make media on the disk unreadable. Also, ensure that you are inserting a DVD in a DVD drive only and not a CD-Drive.

Method 2: Use another drive to test your CD/DVD

To ensure the CD/DVD drive on your computer is working fine, check your CD/DVD on another drive. If the disk works fine on the other drive, then the drive on your PC might be malfunctioning. You may also try to use a disk cleaning solution to clean the drive to see if that helps in fixing the error. If cleaning does not help, you may have to get your CD-drive repaired or replaced to resolve the error.

Method 3: Close any unnecessary programs running on the system.

Security programs such as antivirus, antispyware and firewall may interfere during the CD/DVD read operation. This is why you should close these programs before starting the installation process.

Method 4: Ensure that you have required and updated drivers installed on the system.

Check with your CD-drive manufacturer and Microsoft Knowledgebase to see if there are any known issues for the CD/DVD model on your system. If you find any, try to follow the methods listed to resolve the error. You may also check for driver updates (firmware updates) on the driver manufacturer’s web site and install them, if available.

Method 5: Disable DMA for your CD / DVD drive

To disable Direct Memory Access (DMA) for your CD/DVD drive, perform the following steps on your Windows XP PC:

  1. Open the Start menu, select Run, type sysdm.cpl, and then press Enter.
  2. On the Hardware tab of the System Properties dialog box, select Device Manager.
  3. Expand the IDE ATA/ATAPI controllers branch.
  4. Double-click Primary IDE Channel, and then open the Advanced Settings tab.
  5. Select PIO only in the Transfer Mode box, and then click OK.
  6. Again, double-click Primary IDE Channel, and then open the Advanced Settings tab.
  7. Select DMA if available in the Transfer Mode box, and then click OK.
  8. Restart your PC.

Note: DMA options are not available on PCs with SCSI drives.

Method 6: Remove duplicate drives from the system

  1. Open Device Manager. (See steps in method 5)
  2. Expand the DVD/CD-ROM branch. (The option name may be different depending on the hardware on your system.)
  3. Note down the configuration information of each drive listed here.
  4. Restart your PC in Safe mode.
  5. Open Device Manager.
  6. Expand the DVD/CD-ROM branch.
  7. Note the properties of each device listed here. If they match the properties of the device you noted earlier keep them, otherwise right-click on the device and then select Uninstall or Remove.
  8. Repeat step 7 until you remove all the duplicate devices.
  9. Quit open windows and restart your PC in Normal mode.

Method 7: Reinstall MDAC on the system

Search for Mdac_typ.exe file on your system and then double-click on it to install it on the system. You may also search the Microsoft MSDN web site to view the steps to install the latest MDAC version on your system.

Method 8: Try to install your program from an alternate location

If you are on a network, you may insert the program setup CD/DVD on a shared CD/DVD-drive on another computer on the network and then perform the installation.

If you feel the error might be occurring due to program conflicts, you may clean boot the system with the help of the System Configuration Utility (msconfig) to check for any conflicts.