Fix Error 80048820

Error 80048820 is a common problem that Windows MSN Messenger and Windows Live Messenger face. This article discusses a few methods to resolve the error.

The following error message may display on your computer screen when you start your MSN or Windows Live Messenger and try to sign in to it.

"Sorry, we were unable to sign you in to the MSN Messenger at this time. Please try again later. To let us try and troubleshoot the problem, click the Troubleshoot button."

The error message box also contains the error 80048820 code.

Cause of the Error

This error may occur when one of the following conditions is true:

  1. The system clock of your PC is incorrectly set.
  2. The DLL file softpub.dll is incorrectly registered on the system.
  3. Invalid proxy server is configured on Internet Explorer.

Resolution Methods

Follow the steps listed below to resolve the error message.

Step 1: Verify the clock settings. If they are incorrect rectify them by performing the steps listed below:

  1. Close MSN or Windows Live Messenger if it is running on the system.
  2. On your Windows PC, double-click the clock that is displayed in the bottom-right corner of the screen.
  3. On the Date and Time Properties dialog box, open the Internet Time tab.
  4. Ensure that the Automatically synchronize with an internet time server is selected.
  5. Add time.windows.com in the Server box.
  6. Click the Update Now button.
  7. Press OK after the system finishes synchronizing.
  8. Launch your MSN or Windows Live Message again and try logging on to it.

If this does not resolve the error proceed to the next step.

Step 2: Re-register softpub.dll on the system by performing the following steps:

  1. Open Start menu, select Run.
  2. In the Open box, type regsvr32 softpub.dll and then press Enter.
  3. Launch your MSN or Windows Live Message again and try logging on to it again.

If this does not resolve the error proceed to the next step.

Step 3: Delete proxy server settings from Internet Explorer by performing the following steps:

  1. Open Internet Explorer, and then on the Tools menu, click Internet Options.
  2. Open the Connections tab of the Internet Options dialog box.
  3. Click the LAN Settings button.
  4. Clear the following checkbox and then click the OK button twice to exit the Internet Options dialog box.
  5. Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections)

  6. Launch your MSN or Windows Live Message again and try logging on to it again.

Note: This is a common problem with MSN and Windows Live users. A few users who use a router to connect to the Internet report that increasing the MTU setting helped them in resolving the problem. For instance, people using a D-link router report the MTU settings between 1400 and 1500 helped them resolve the error message.

Several computer errors also occur due to damaged registry or damaged setup files of the program. To resolve the damaged registry problem, you must repair and clean your registry with the help of a reliable registry cleaner tool, such as RegServe. If the program setup files are damaged, you must completely uninstall the program from your system and then reinstall it again. To ensure complete removal of the program files, you may use a reliable third-party program uninstaller tool, such as Perfect Uninstaller.